General Information


Artwork Information:

We accept both Vector and Raster submissions, provided they fit the following requirements. Vector is always preferred over Raster, due to it's ability to maintain quality at any given size.

Vector Artwork Requirements: File formats include AI (Illustrator), PDF, and EPS. Please create outlines on all text, embed all imagery, and provide PMS colors (if applicable).

Raster Artwork Requirements: File formats include PDF, PSD, PNG, JPG, and JPEG. All raster artwork must be at least 300 DPI at the imprint size, or larger. Please include PMS colors (if applicable).

Fonts: Please provide fonts for factory production to ensure the correct font is used. The best way to ensure this, is to create outlines on all text in vector files, or providing the font file with art submission. 

Digital Proofs: All proofs are virtual once you order is placed and are always free.

Submitting Art: Please send art files to Free digital proofs will be emailed for approval.


Ordering Information (Pre):

Pricing: Due to volatility of raw material prices and instability of current market conditions, we reserve the right to modify products, change materials, and change prices without prior notification. Please call or view our website for current product pricing.

Free Setup: Items offered with "Free Setup" include imprint, color matching, and digital proofs.

Special Packaging: We can provide customized packaging on all products. Please advise your requirements and we will advise if there is any charge for special packaging. 

Other Services: Assembly of lanyards and ID badges is available. Please contact our customer service department for pricing.

Submitting Orders: Please send purchase orders to All orders must be confirmed by fax or email. If you do not receive an order acknowledgment within 24 hours after the order was sent, please call to verify that the order was received. Be sure to define the quantity, colors, imprint instructions, attachment options, shipping and handling instructions, and event date, and ensure that you enclose the applicable digital artwork in your order.


Ordering Information (Post):

Discrepancies: We are not responsible for any discrepancies after an order been confirmed and the digital proof has been approved.

Modifications to an Order: No order may be modified or cancelled once the proof has been approved and production has started.

Adjustments: Complaints must be registered within 15 days after receipt of merchandise. Full order must be returned in original packaging. Authorization must be given first by means of a Return of Goods (ROG) number for return merchandise.

Shortages: All claims for shortages must be made within 7 days of receipt of an order. 

Cancellation Charge: Any orders cancelled will be billed for work we have already completed.

Returns: Imprinted items cannot be returned. Stock items may be returned within 60 days and will subject to a restocking free of 20%, plus applicable freight charges.


Samples Information:

Random Samples: There is no charge for Random Samples of products. All random samples will be sent out via USPS, or by FedEx/UPS Ground if you have provided a shipping account number. Overnight, 2-Day, and 3-Day shipping methods are only available if a shipping account number is provided. Otherwise, the sample will ship via the cheapest method (Ground).

Pre-production Samples: There is an additional cost for our Pre-production Samples, plus the cost of shipping. Pricing varies based on product, please contact us for more information. Overnight, 2-Day, and 3-Day shipping methods are available for an additional fee.


Shipping Information:

Split Shipments: Shipments going to more than one location will be charged the shipping cost to each listed location (shipping fee) + $8 per location (handling fee).

Country of Origin: All items manufactured must bear a country of origin marking, in accordance with United States Customs regulations. Certain circumstances may require an origin sticker be placed on the product. Many items offered by Hyproline are manufactured in China.


General Disclaimers:

Product Warranty: All items are warranted against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer's are able to return of the item for repair or replacement. Hyproline disclaims all other warranties, express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, warranties arising for course detailing or usage trade, and warranties of non-infringement.

General Disclaimers: Hyproline cannot be liable for delays in delivery or product availability due to customs delays, shipping, or natural disasters. Hyproline reserves the right to make slight spec changes to enhance product quality or performance. Examples of our imprinted products showing logos within our website, printed, or online catalogs serve as examples of our imprinted techniques and are not presented for resale and nor are they to be interpreted as product or brand name endorsements by or for the trademark owner(s).

Breakaway Disclaimer: Breakaway performance will vary and lanyards will not breakaway under all conditions. Customers should test the breakaway feature for suitability for their use, and environment. This product is subject to a limited warranty. Seller warrants to the original purchaser for use that the goods or any component thereof will be free of defects in workmanship for a period of one year from the date of purchase. The seller's sole liability and the purchaser's sole remedy for a failure of goods under this limited warranty, and for any and all claims arising out of the purchase and use of the goods, shall be limited to the repair or replacement of the goods that do not conform to this warranty. There are no express or implied warranties covering these goods other than as set forth above.

Normal Production Times: Production lead time starts after proof approval. Each product has clearly defined lead times posted on each product page along with specific information pertaining to that product. There is no charge for rush service; all orders enter the production list in the order in which approval is received.

Force Majeure: Neither party is responsible for any failure to perform its obligations under this contract, if it is prevented or delayed in performing those obligations by an event of force majeure.

Terms: We do not offer terms. Full payment on all orders is due in advance of shipping. On large orders, payment will be half payment on approval, balance prior to shipping. Once approval has been received on custom orders, you will be invoiced and will then generally have 10-14 days to make payment. No orders will be released to shipping unless paid in full. We accept most major credit cards and business checks.

Standard Terms and Conditions: Placement and acceptance of order by parties shall constitute agreement and disputes shall be resolved in Florida, under Florida law.

Trademarks & Copyrights: All copyright items require permission from copyright holder before production can begin. We do not assume any liability for any copyright or trademark infringements.